Frequently Asked Questions

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What are your hours?

♥  Monday thru Friday, 9am to 12:30pm.  

Do you have evening hours?

♥  No.

Where are you located?

♥  4300 Indianola Avenue, Columbus, OH 43214

What do I need to bring with me when I pick up my clothing?

♥  Your appointment confirmation printed out on paper or on your phone.

Do I need to bring my children with me?

  No.  In fact, due to COVID-19, we prefer you not bring your child(ren) with you.  

What do I do when I get there for my clothing pick-up time?

  Pull in our parking lot and park. 

♥  STAY IN YOUR CAR.  Do not come to any of our doors. 

  Due to COVID-19 there will be absolutely no access to our building for any reason. 

  Our restrooms will not be available for use. 


  Our volunteers will come to you and assist you in this process.

What if I cannot come during my scheduled appointment time?

♥  Please make every possible effort to make your appointment time.  If you cannot make your scheduled pick-up time, see if a responsible family member, friend or neighbor can come for you.  They must bring with them a copy of your confirmation email.

Who can apply?

  Parents or Guardians can apply if child(ren) are a resident of Franklin County and financially need clothing assistance.

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